Support and Maintenance

Support, Maintenance Plans, and Consulting/Development Services

Wizzard Software offers a wide variety of services related to speech technologies. If you are exploring speech technology for the first time, we offer more than 10 years of experience to help you choose the right speech components for your application. We provide basic support for the speech SDKs that you license from us and offer Maintenance Plans for AT&T Natural Voices. If you are speech enabling an existing application, we can save you time and money... and if you don't have the time or experience to speech enable your application or build a new speech product from the ground up, we can do it for you. TeamWizzard is one of the most effective speech enablement teams in the industry and we provide results.

Click Here to Compare our Maintenance and Service Plans

Basic SDK Support

• Included with the purchase of a speech SDK
• covers up to four hours of limited support free of charge
• delivered via email
• intended to assist you in getting the SDK installed and running in your development environment.
• does not cover "programming type" questions, they are covered under our fee based Consulting Agreement
• does not require an agreement

Annual Maintenance Plan

• submission of incidence reports for software errors
• workarounds/fixes when available
  
• maintenance/point releases when available
  
• available only for AT&T Natural Voices version 4.2 or higher
• requires a prepaid Agreement 

Pricing: minimum $500.00 annually (pricing may be higher depending on the amount of technology covered). To obtain information on our Maintenance Plans "inquire" or call Wizzard Sales at
954-678-4155

Consulting Services

• to provide you with "expectation setting" and help you accurately project results and validate your business case
• to assist you in selecting the optimum speech technology to achieve your desired results
• to provide your application developers with proven, creative, and effective advice regarding implementation to reduce your development costs
• does not include code creation, this would be covered under our fee based Development Services agreement
  
• requires a prepaid Agreement

Pricing: $125.00 per hour (minimum engagement is four hours). To obtain information on our Consulting services click "inquire" or call Wizzard Sales at 954-678-4155

Development Services

• includes generation of speech architecture and custom programming (speech integration or application development) by TeamWizzard
  
• great for Proof of Concept (POC) and /or large development projects
  
• includes code generation
  
• requires a prepaid Agreement  

Pricing: $175.00 per hour (minimum engagement is twenty-four hours). To obtain information on our Development Services click "inquire" or call Wizzard Sales at 954-678-4155

Note: Developer Services Agreements must be preceded by a Consulting Services Engagement in order to evaluate your requirements, size the effort and set expectations for a completed project.